Terms and conditions

1. Scope
The following terms and conditions apply for all orders by entrepreneurs.

An entrepreneur is a natural or legal entity or a legal partnership entering into legal transactions that fall within the scope of their commercial or independent business activities.

These terms and conditions also apply in respect to all future business relationships, even if no express reference is made to their applicability. Should the entrepreneur use opposing or supplementary terms and conditions, their validity is hereby rejected; these will only become part of the contract if we have expressly agreed to such.

2. Contracting party, conclusion of contract, online dispute resolution
The sales contract is concluded with Ernst Schäfer GmbH & Co. KG.

You submit a binding order by post, FAX, telephone or e-mail to us. The confirmation of the receipt of your order will be made by e-mail immediately after the submission of the order and does not yet constitute acceptance of the contract. We can accept your order by sending a declaration of acceptance in a separate e-mail or by delivery of the goods within 2 days.

The available language for the contract is German and English.

The contract texts are stored and archived. The terms and conditions can be viewed at any time here on this page. Your past orders are no longer accessible via the Internet for security reasons.

3. Delivery conditions
We ship the goods ex works (Incoterm EXW Warehouse) with the German Post, DHL, DPD or Fedex at our shipping costs. If the goods are in stock, the delivery time is usually 1-3 working days within Germany, and about 3-7 working days to all other European countries. Depending on the payment method, the goods will be shipped with, before or after payment.

Shipping costs
The above prices do not include VAT. In addition to the product prices stated, we charge the following net shipping costs for delivery:

  • For a delivery within Germany, we charge a shipping fee of 6.95 euros.
  • For a delivery in Euro 1 countries* we charge a shipping fee of 12.50 euros.
  • For a delivery in Euro 2 countries* we charge a shipping fee of 20.00 euros.
  • For all other countries (Weltpaket) we charge a shipping fee of 35.00 euros.
  • Subsequent deliveries are free of shipping costs.

    For an order value under 50 euros, we charge a small quantity surcharge of 4.00 euros.
    Palletized shipments are calculated individually.

*Euro 1 countries = Belgium, Switzerland, Czech Republic, Denmark, Liechtenstein, Luxembourg, Netherlands, Austria

*Euro 2 countries = remaining EU Member States including Norway

For orders sent to addresses outside Germany, the destination country may charge import taxes, customs duties, and other charges. Import duties and taxes are levied by the respective import customs office and are borne by the recipient. These are based on the import regulations of the recipient country.

It is possible to collect ordered goods at our business premises.

Packaging is the property of the customer.

We do not deliver to packing stations.

4. Transfer of risk and transport damages

The risk of accidental loss and accidental deterioration shall pass to you as soon as we have delivered the goods to the freight shipper, the carrier or the person or institution otherwise responsible for carrying out the shipment. Among traders, the duty to inspect and to reprimand is regulated in § 377 HGB. If you refrain from doing so, the goods are deemed approved, unless there are defects that were not identifiable during the inspection. This does not apply if we have fraudulently concealed a defect.

5. Warranty and report of defects
With regard to entrepreneurs, an agreement concerning the quality is understood only as our own information and the manufacturer's product descriptions that were included in the contract; we take no liability for public statements made by the manufacturer or other advertising statements.


Reports of defects must be sent to the seller no later than 12 days after receipt of the goods.

After cutting or any other processing of the delivered goods, any complaint of obvious defects is excluded.

Minor, technically unavoidable deviations in quality, color, width, weight, equipment or design must not be objected to. This also applies to customary deviations, unless the seller has declared a sample delivery in writing.

In case of legitimate complaints, the buyer has the right to repair or the delivery of faultless replacement goods within 12 days after receipt of the goods. In this case, the seller bears the freight costs. If the supplementary performance has failed, the buyer only has the right to reduce the purchase price or to withdraw from the contract.

The above limitations and shortened terms do not apply to claims for damages caused by us, our legal representatives or vicarious agents:

  • In case of violation of life, body or health
  • In case of intentional or grossly negligent breach of duty as well as malice
  • In case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the compliance with which the contractual partner may regularly rely (cardinal obligations)
  • Within the scope of a guarantee promise, as far as agreed,
  • as far as the scope of the product liability law is opened.

6. Liability
We are always liable without limitation for claims due to damages caused by us, our legal representatives or vicarious agents:

  • In case of violation of life, body or health
  • In case of intentional or grossly negligent breach of duty
  • With guarantee promise, as far as agreed
  • Insofar as the scope of the product liability act is opened.

In case of a breach of essential contractual obligations whose fulfillment makes the proper execution of the contract possible in the first place and on the compliance with which the contracting party regularly relies (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, the liability shall be limited to the damage foreseeable at the time the contract was concluded, the emergence of which has to be typically expected.

All further claims for damages are excluded.

7. Payment
The following payment methods are available to you:

The invoice amount is payable without deduction within 30 days. For a payment within 10 days, we grant a 4% discount.

Customer bill of exchange or notes are only accepted if they are made no later than 30 days after the invoice date and the term does not exceed 3 months. Checks and bills of exchange are only valid after cashing.

SEPA Direct Debit
If you give us a SEPA mandate, the payment will be made by collection from your bank account. The account will be charged 10 days after the goods have been shipped. If you select the SEPA direct debit payment method, we grant a 5% discount on the invoice amount.

You pay the invoice amount via the PayPal provider online. You must be registered there or first register, legitimize your access data and confirm the payment order to us (except with guest access). If you choose PayPal, we grant a 4% discount on the invoice amount.

Advance payment
Should you choose the advance payment method, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment. If you select the advance payment method we grant a 4% discount on the invoice amount.

Cash on delivery (Germany only)
If you choose the COD payment method 4.95 euro are added as costs. If you choose the COD payment method, we grant a 4% discount on the invoice amount.

Ernst Schäfer GmbH & Co. KG reserves the right to execute the order against payment by cash on delivery or (partial) advance payment only: in individual cases, in case of product customization or refusal of payment by credit institutions or providers of the respective payment method. In this case the customer can accept this or withdraw from his order.

Costs arising from the chargeback of a payment transaction due to lack of coverage or due to data transmitted incorrectly by the customer will be charged to the customer. In case of payment default, Ernst Schäfer GmbH & Co. KG is entitled to charge interest at the rate of 8 percentage points per year above the valid base-lending rate respectively.

Offsetting is not permitted except in the case of undisputed or legally established counterclaims. The retention of payments by the buyer due to counterclaims from other contractual relationships is excluded.

8. Retention of title
The goods remain our property until full payment.

We reserve the title to the goods until complete settlement of all claims arising from an ongoing business relationship. You may resell the reserved goods in ordinary business; all claims resulting from this resale shall be assigned to us in advance - irrespective of any combination or mixing of the reserved goods with a new item - in the invoice amount, and we accept this transfer. You remain entitled to collect the claims, but we may also collect claims, insofar as you do not meet your payment obligations.

9. Assignability of claims
The customer is not entitled to assign his claims under the contract.

10. Final provisions
If you are an entrepreneur, you are subject to German law excluding the UN Purchase Law.

If you are a merchant within the meaning of the German “Code of Commercial Law”, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between you and us is our place of business.

Should one of these provisions be ineffective, the validity of the remaining provisions will not be affected.

8. Version dated March 1, 2018